Our website is provided by:

Klatchmaker

Contact email: info@klatchmaker.com

Effective Date: September 1, 2025

Klatchmaker ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Platform, available at www.klatchmaker.com.

What is personal data? Personal data (also referred to in this policy as "personal information", “your information”, "data" or “your data”) refers to information that can be used to identify you directly or indirectly. This includes details such as your first name, last name, email address, tracking technologies (like cookies or tracking pixels), user activity, and device information.

1. INFORMATION WE COLLECT

We collect different types of data to provide and improve our Services. The types of personal data that this Website collects, by itself or through third parties, may include:

Consent and affirmations
Account and registration details
Demographic information
User-provided location information
User-generated content
Match preferences
Quiz responses and scores
Communications
Account activity markers
Analytics
Payment reference

Some of this information is collected directly from you (for example, when you create an account or fill out your profile), while other information is collected automatically (such as your activity on the Website or technical data from your device).

When we ask for personal information, we’ll explain why we need it — either in this Privacy Policy or on the page where the data is collected.

Required data: Some information is necessary for the Website to function and/or serve its purpose of matching compatible users and facilitating connections between them. If you choose not to provide it, you may be unable to use certain features or create an account.
Optional data: In some cases, you can choose whether or not to provide certain details. If it’s optional, it won’t affect your access to the main features of the Website.

Any cookies and similar tracking technologies we may use are to help run the Website, remember your preferences, and understand how people use our services. These tools may be provided by us or by trusted third-party partners.

If you share personal data about someone else (for example, in a message or profile description), it’s your responsibility to make sure you have the right to do so.

We collect the following categories of personal information when you register, create a profile, and interact with the Website:

1. Consent & Affirmations:

We maintain a record of your affirmations or consents, including:

agreement to our Terms of Service and Privacy Policy;
acknowledgment of any additional notices or policies, including our age requirement.

These records ensure compliance with legal obligations and document your lawful consent to use of the Service.

2. Account & Registration Details:

This information is necessary to create and manage your account and provide secure access to the Website. It includes:

Full name
Username
Encrypted password
Email address

To ensure adherence to our Terms of Service, as well as to support the proper functioning, safety, and compliance of the platform, authorized administrators may access and view user profile pages and account details at any time. Such access occurs only as necessary to maintain, operate, or improve the service. Access is limited to designated personnel and is conducted in accordance with applicable data protection laws.

3. Demographic Information:

You may provide demographic details to complete your profile and enhance the matching functionality. This may include:

Age
Gender
Religious affiliation
Education level

This information is used to personalize your experience and improve compatibility matching.

4. User-provided Location Information:

We do not use automated location tracking (e.g., GPS or geotargeting). Instead, we collect location data when you provide it via your profile settings. This may include:

City
State or province
ZIP/postal code

5. User-generated Content:

This includes content you choose to submit, upload, or create while using the Website, such as:

Profile photo(s)
Personal biography or introduction
Other media or written content you share

We store this content as part of your public-facing profile and may use it to deliver core platform features.

6. Match Preferences:

We collect preference data that you may provide through your profile settings. This includes:

Preferred age range for matches
Preferred gender(s) for matches
Religious or cultural preferences

This data is used to tailor your experience and support compatibility matching.

7. Quiz Responses and Scores:

When you complete surveys or quizzes (e.g., personality assessments or compatibility questionnaires) on the Website:

your individual responses are collected and stored;
your answers may be analyzed and assigned scores, which may relate to qualitative categories (such as personality types);
your scores and category assignments may also be stored as part of your user profile to help improve compatibility matching and to personalize your experience on the platform, including suggesting more relevant content or showing ads that align with your interests. This data is not shared with advertisers in a way that can personally identify you, and it is not used for tracking you outside of the Website.

These results are essential for the operation of our matching algorithm and for improving the relevance of suggestions and interactions on the platform.

8. Communications:

We collect and store:

messages exchanged between users through the Website’s internal messaging system(s);
emails or messages you send to our support or team either using your personal email or on-site contact forms.

This allows us to facilitate communication between members and provide user support when needed.

Messages exchanged between users are stored securely and considered private. However, we reserve the right to access or review messages in limited cases where necessary in order to investigate reported violations of our Terms of Service, protect user safety, or to comply with legal obligations. Access is restricted to authorized personnel and handled with confidentiality.

By filling in contact forms with your data, you authorize this Website to use these details to reply to your comments, requests, inquiries, or any other kind of request as indicated by the form’s inputs.

Video conferencing and communication tools

In general, we do not record or store the contents of user-to-user(s) video conferences or user-to-user(s) live communications conducted through our Platform. We do not routinely monitor or retain such content.

However, we reserve the right to record or monitor video communications in limited circumstances, such as for compliance with legal obligations, responding to abuse reports, or in connection with official Platform events (e.g., sitewide broadcasts, community streams, or hosted sessions). When such recordings occur, we will take reasonable steps to notify users in advance, unless prohibited by law or necessary to protect the integrity of the platform.

9. Account Activity Markers:

We may calculate, track and log certain account activity and interaction-related data to support core functionality and monitor usage. This includes:

Number of match attempts or interactions used
Users you have blocked or reported
Internal flags or settings related to account functionality

This operational data is necessary for maintaining a functional Website, maintaining your user experience, enforcing subscription restrictions, enforcing community standards, and helping us understand service usage.

10. Analytics:

We may use third-party analytics services, such as Google Analytics, to understand how users interact with the Website. These tools may collect non-personal information such as:

Pages visited
Time spent on specific pages
Clicks, scroll depth, and navigation paths
Device type, browser version, and general location (e.g., city or region)

This data is collected in aggregate and is used to analyze trends, monitor site performance, and improve the features, content, and overall user experience of our platform.

These third-party services may use cookies or similar technologies to gather this information in accordance with their own privacy policies. For more information, you can review Google’s Privacy Policy and learn how to opt out of Google Analytics tracking via Google Analytics Opt-Out.

11. Payment Reference:

We do not collect, process, or store your full payment or financial information (such as credit card numbers or billing details) on our servers. All payment transactions, including those related to subscriptions or purchases, are processed by a trusted third-party payment provider, such as Stripe. Please note that such third-party payment providers may collect and process your payment and personal information in accordance with their own privacy policy.

We retain a reference ID or token generated by the payment provider, which allows us to associate your user account with your payment status (e.g., active subscription) and manage billing through their system. This reference does not include any direct payment details and is used solely for account and subscription management purposes.

For more information on how Stripe handles your payment data, please refer to Stripe’s Privacy Policy.

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal and usage information from you in the following ways:

When you register for an account and create a profile
When you generate content (such as uploading photos, or writing bios) on the Website
When you interact with the Website, including using features, tools, messages, or communicating with other users
When you complete surveys, quizzes, or personality assessments
When you initiate match attempts, allowing our matching algorithm to assess compatibility with other users
When you contact our support team or submit feedback
Automatically, through the use of cookies, device identifiers, browser metadata, and third-party analytics tools (e.g., Google Analytics)

We do not track your activity across third-party websites or collect off-site browsing behavior. However, third-party tools or service providers (such as advertising networks, analytics providers, or embedded content services) may use their own cookies, pixels, or similar technologies to collect data independently when you interact with our Website. These third parties are responsible for their own data collection and privacy practices, which are governed by their respective privacy policies.

We make a good faith effort to partner only with reputable third-party services that maintain strong, ethical privacy standards. However, we cannot control or guarantee their behavior.

3. WHY AND HOW WE USE YOUR INFORMATION

We use the information we collect to operate, maintain, and improve the Website and your experience. This includes:

Providing access to our services and enabling key features
Improving our matching functionality by identifying compatible users based on shared preferences, traits, and quiz results
Facilitating user interaction, including communication, content sharing, coordination, and matchmaking
Personalizing content, such as matches, user experience features, and relevant promotions or advertisements
Protecting the safety and integrity of the platform by detecting fraud, abuse, or other violations of our Terms of Service or Community Guidelines
Displaying content from external platforms: This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them. They may provide specific information or perform a particular function and may allow for user interaction. This type of service might still collect web traffic data for the pages where the service is installed, even when you do not use it.
Complying with legal obligations, including those related to user rights, data retention, and law enforcement requests
Analyzing usage trends and engagement, to optimize performance and enhance user satisfaction

4. LEGAL BASIS FOR PROCESSING

We process your personal information based on the following lawful grounds, as applicable under data protection regulations:

Your consent – for activities such as marketing communications, the use of location data, and personalized advertising, where required.
Legitimate interests – including improving our services, securing the platform, and analyzing user behavior to enhance the Website experience.
Contractual necessity – to provide the services you have requested, such as maintaining your account and enabling core platform features.
Legal obligations – to comply with applicable laws, regulatory requirements, and lawful requests from public authorities.

5. SHARING YOUR INFORMATION

We do not sell your personal information to third parties. We may share data in the following limited circumstances:

Hosting and infrastructure providers, to operate and maintain our platform
Payment processors, such as Stripe, to securely handle payment transactions and subscription billing. We do not store your complete payment details; these are processed and stored directly by the payment provider in accordance with their own privacy policies.
Analytics services (e.g., Google Analytics), to understand user behavior and improve the Website.
Advertising and advertising networks, for the purpose of broad, aggregated, anonymized, or non-identifiable audience targeting (e.g., showing ads to users in a certain region or age group). This does not mean that advertising networks cannot identify you through their own cookies or tracking technologies — their ability to do so depends on their systems and your interactions with their services.
Legal authorities or regulatory bodies, if required to comply with a legal obligation or enforce our terms
Other trusted third-party service providers, who help us operate, maintain, and improve the Website and its features — including tools for communication, performance, content moderation, or fraud prevention.

Any data shared with third parties is subject to strict contractual safeguards and is aggregated or anonymized where possible to protect your identity.

6. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies and similar tracking technologies necessary to support essential Website functionality and improve the user experience. These technologies help us to:

maintain login sessions and ensure secure access to your account;
understand how users navigate and interact with the Website;
analyze performance and optimize features.

You can control or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the Website.

7. YOUR RIGHTS

Depending on your location and applicable law, you may have the right to:

access, update, or delete your personal data via your account settings or by contacting us;
withdraw your consent for processing where consent was the basis for collection;
request a copy of the personal data we hold about you (data portability);
opt out of data sharing for targeted advertising, where applicable.

If you choose to close your account, all personal data associated with your account will be permanently deleted, subject to any legal obligations we may have to retain certain records.

8. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Providing and maintaining access to our services
Complying with legal and regulatory obligations
Resolving disputes and enforcing our terms and policies
Whenever you have given consent to such processing and to retaining your personal data for a longer period
Maintaining record of past communications involving us or other users*

If your account becomes inactive for an extended period, we may permanently terminate the account and delete any associated personal data, unless we are required by law to retain certain records.

Once data is no longer needed for any of the above purposes, we securely delete or anonymize it.

*Retention of communications

We may retain records of messages or other communications that involve you and other users, even if you delete your account. This includes messages exchanged through our platform’s messaging system. Retaining these communications allows other participants to maintain access to their own message history and supports continuity within the platform.

Where feasible, we will remove or anonymize your identifying information in connection with these retained communications, in accordance with our data minimization obligations.

These communications may be permanently deleted when they become inactive for a reasonable time period, or when all participating users have been removed from the thread.

In addition, we may retain communications exchanged between you and our team — such as emails, contact form submissions, or messages sent to site administrators — for as long as reasonably necessary to address inquiries, support security, enforce our terms, or comply with legal obligations.

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include:

Password encryption and secure authentication mechanisms
Access controls that limit who can access personal information within our organization
Secure servers and encrypted communications (e.g., HTTPS) to protect data during transmission

While we take reasonable steps to secure your information, no method of transmission over the internet or method of storage is 100% secure. Therefore, we cannot guarantee absolute security, but we are committed to continuously improving our security practices

10. DATA BREACH NOTIFICATION

We take data security seriously and have protocols in place to detect, contain, and respond to any security incidents.

In the event of a data breach that poses a risk to your rights or personal information, we will:

promptly investigate the incident;
take necessary steps to contain and mitigate the breach;
notify affected users as required under applicable laws;
notify relevant data protection authorities, where legally obligated;

Notifications will include a description of the nature of the breach, the type of data involved (if known), the potential consequences, and the actions we are taking.

11. DATA STORAGE AND INTERNATIONAL TRANSFERS

Your personal data may be stored and processed on servers located in the United States or other jurisdictions where we or our service providers maintain facilities.

By using our Service, you acknowledge and agree that your data may be transferred and stored outside your jurisdiction, subject to safeguards.

12. CHANGES TO THIS POLICY

We may update this policy. We'll notify you if changes are significant. Check this policy and its effective date to stay up-to-date on latest changes.

Information about this document

This document was written and prepared, in part, with the help of the Privacy Policy Template.