Our website is provided by:

Klatchmaker

Contact email: info@klatchmaker.com

Effective on September 1, 2025

1. INTRODUCTION

Welcome to Klatchmaker! These Terms of Service ("Terms") govern your use of Klatchmaker and Klatchmaker.com (the “Website”) and form a binding agreement between you and Klatchmaker ("we", "us", the “Company”), which may include any individual owner operating under the Klatchmaker name. Please carefully read and review this policy. By accessing or using Klatchmaker Services, you agree to be bound by these Terms, as well as our Privacy Policy, Safety Guidelines and Community Guidelines.

We may occasionally update these Terms, so check this page regularly for updates. Notice of changes will be posted with an updated “effective on” date found at the top of this policy. If you do not accept any changes to the Terms, you must stop accessing or using our Services immediately.

2. ACCOUNTS

Registration

Account registration on our Website is subject to the conditions outlined below.

Before you create an account on Klatchmaker, you must be eligible to use our Services. To be eligible you must:

be at least 18 years of age;
reside in the United States of America;
be legally permitted to access and use the Website based on the laws of your home country and/or from wherever you are accessing the Website.

By registering, you agree to meet such conditions:

It is not permitted to register accounts by bots or any other automated methods.
You must register only one account, unless otherwise authorized.
Your account must not be shared with other persons.
Your account must represent yourself, an individual person. Joint accounts or accounts representing anyone else other than, or in addition to, yourself are not permitted.
Your account must not represent an organization or business without explicit permission from Klatchmaker.

The information you provide to the Service must always be truthful and accurate. The information you provide to the Service about yourself, must always accurately and truthfully represent yourself.

By registering, you agree to take full responsibility for all activities under your username and password.

You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our Website.

You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen.

Account termination or suspension

You may close your account and stop using our Service anytime via the appropriate account management pages or options located on your user profile page.

We reserve the right to terminate, suspend, mute, or delete your account at any time and without notice if we find it to be inappropriate, offensive, malicious, abusive, or in violation of these Terms, our Safety Guidelines, or our Community Guidelines. Reasons accounts may be terminated, suspended, muted, or deleted include, but are not limited to, the following:

inactivity or dormancy;
misrepresenting your identity, "catfishing," or impersonating others;
misrepresenting information about yourself;
changing profile details or personal information after initiating a match attempt in order to mislead or deceive, including changing or updating information such as your gender or location;
harassment, bullying, or stalking;
bigotry, including racism, homophobia, or sexism;
threats or physical violence against other members;
criminal activity on our Website or off;
posing a danger to other members;
submitting false, deceptive, or malicious reports or flags against other users;
receiving multiple flags, reports, or blocks from other users;
receiving multiple account flags or violations;
displaying or uploading nudity or pornographic content;
displaying or uploading copyrighted material for which you do not possess copyrights

Furthermore, we reserve the right to terminate, suspend, mute, or delete your account at any time and without notice for any reason(s) that we deem, in our sole discretion, justifies such actions.

Suspending or deleting accounts does not entitle you to claim any compensation, damages, or reimbursement.

The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices.

Account blocking

Accounts may be restricted from interacting with one another for various reasons, including but not limited to user-initiated blocks, account flags, being previously matched in a now disbanded group, being previously matched in a group from which either account was voluntarily or involuntarily removed, or other moderation actions. These restrictions typically have an expiration period that may be temporary or long-term in nature. While a block is in effect, the affected accounts will generally not be matched, recommended, or otherwise presented to each other within the platform.

Administrator access

To ensure adherence to these Terms, as well as to support the proper functioning, safety, and compliance of the platform, authorized administrators may access and view user profile pages and account details at any time.

3. CONDUCT

Acceptable use and conduct

By using our Website, you agree to abide by our Community Guidelines, and Safety Guidelines.

Additionally, by using our Website, you agree to:

comply with these Terms and to check this page to ensure you are up-to-date on changes;
comply with all local and federal laws;
be respectful to other users and Klatchmaker staff, employees, and affiliates.

Additionally, by using our Website you agree that you will NOT:

use your account for any reason other than to find, engage with, and keep in touch with platonic friend groups, without explicit permission from Klatchmaker;
use your account to search for, find, or pursue romantic or sexual partners.
share your account with other people;
use your account to represent anyone other than yourself and only yourself;
use your account to represent an organization or business without explicit permission from Klatchmaker;
misrepresent yourself, your identity, or details about yourself;
alter your profile in a any way that misleads or deceives the matching process (i.e. changing your gender or location information after being matched in a group;
harass, threaten, bully, stalk or intimidate other users or Klatchmaker staff, employees, or affiliates;
submit false, deceptive, or malicious reports or flags against other users;
express bigotry, including racism, homophobia, or sexism;
use this Website to solicit money, gifts or loans;
use the Website to solicit or promote sexual services or illegal substances, whether for free or in exchange for money, goods, services, or any other form of compensation;
sell things on our Website without explicit permission from Klatchmaker;
distribute spam or unsolicited content.
use bots, crawlers, web scrapers, artificial intelligence tools, or other tactics to retrieve data, mine data, exfiltrate data, or access unauthorized areas, pages or code owned by Klatchmaker.
use bots, crawlers, web scrapers, artificial intelligence tools, or any other tactic(s) to manipulate our services, disrupt our services, reverse-engineer our services, or infiltrate or breach our Website;
upload malicious material;
display or upload nudity or pornographic content;
display or upload copyrighted material for which you do not possess copyrights.

Violation of these Terms can result in your account being terminated, suspended, muted, or deleted.

Prohibited financial transactions

In accordance with the Website’s safety guidelines, users must not send, lend, donate, gift, or loan money or valuables to other users, under any circumstances. Any such actions are undertaken solely at the user's own risk and discretion. Klatchmaker assumes no responsibility or liability for losses incurred as a result of these transactions.

Reporting

You may report users to us by visiting the user’s profile and clicking the report button. You may also vote to remove users from your group by selecting the option next to the user’s name on your group’s group page. Proposals to remove users must receive enough votes from the other users in order for the user to be removed from the group. Group members are not notified of proposals or vote responses. This means that enough group members must, on their own, vote to remove a group member in order to successfully remove the member from the group. If you are uncomfortable or unsatisfied with a group or group member, including before or after reporting or voting to remove the user, leave the group. Finally, you may report a user to us directly via email.

4. CONTENT

We do our best to ensure the content on our Website complies with all laws and respects third-party rights. However, this may not always be achievable. If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues to us directly.

Your content

By using our Service, you may upload or share content, including images, and text ("User Content"). In some instances, User Content, such as profile images, may be required in order for you to use the Website. You retain ownership of any User Content that you create and upload to the platform.

However, by uploading, posting, or participating in the creation of User Content on or through the Service — including but not limited to messages, posts, media uploads, video conference and live stream events, and other interactive sessions — you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, host, store, reproduce, modify, adapt, publish, translate, distribute, publicly perform, and display your content for the purpose of operating, promoting, and improving the Service. This license continues even if you stop using the Service, even if you delete your content or your account.

This license also applies to recordings of sitewide (Site-to-user) video events, community streams, or other platform features in which you may appear or participate. Such recordings may be used for internal purposes, platform safety, or public-facing materials, including promotional content.

This license extends to our trusted third-party service providers and affiliates, but only to the extent necessary to provide services on our behalf (such as hosting, content delivery, moderation, promotion, or advertising infrastructure).

Please note that, in general, we do not record or store the contents of user-to-user video communications conducted through our Platform. For more details on the data we collect and store, please refer to our Privacy Policy.

Content guidelines

We reserve the right, but are not obligated, to remove or disable access to any User Content that we believe violates these Terms, our Community Guidelines, or applicable laws, or that may harm our users, reputation, or business.

You agree to ensure that any content you create or upload on our Website complies with our Community Guidelines and Safety Guidelines. You agree that you will not create or upload the following content (“Prohibited Content”):

content that violates any applicable law or regulation, or promotes illegal activities;
content that harasses, bullies, threatens, or demeans individuals or groups;
content that promotes discrimination, hatred, or violence based on race, ethnicity, national origin, gender, gender identity, sexual orientation, religion, disability, or any other protected characteristic, including symbols, regalia or slogans;
content that solicits or promotes sexual services or illegal substances, whether for free or in exchange for money, goods, services, or any other form of compensation;
nudity, or pornographic or sexually explicit content;
content that is intentionally deceptive, including impersonation of other individuals, misrepresentation of identity, deep fakes, or dissemination of false information;
commercial messages, unauthorized advertising, chain letters, pyramid schemes, or any form of solicitation not expressly permitted by us;
content that contains viruses, malware, or other harmful code intended to disrupt, damage, or gain unauthorized access to our systems or data.
content that includes the personal or confidential information of others—such as full names, phone numbers, addresses, financial data, or private communications—without their explicit consent.
content that infringes on the intellectual property rights of others, including copyrights, trademarks, or proprietary content.

We reserve the right, at our sole discretion, to review, remove, or restrict access to any content that we believe violates these Terms, our policies, or applicable law. Serious or repeated violations may result in suspension or permanent termination of your account without notice.

Digital communications content

The above guidelines apply to all communication tools provided or used through the Website, including but not limited to messaging, audio, and video conferencing features. In addition, users agree that they will not:

record or film any video or audio conference without the explicit consent of all participants;
stream, broadcast, or otherwise publicly share any part of a video conference;
share or distribute links to virtual meetings or video conferences with individuals outside of the intended group or without proper authorization.

Users are solely responsible for the content they share through our communication tools. Please use discretion when communicating or sharing materials with others on the Platform. Klatchmaker is not responsible for any information, media, or other materials you may send or receive, nor for how other users may use, distribute, or respond to that content.

In general, we do not record or store the contents of user-to-user(s) video conferences or user-to-user(s) live communications conducted through our Platform. We do not routinely monitor or retain such content.

However, by using these features, you acknowledge that you are sharing video, audio, and potentially screen content with other users, who may potentially view, record, or otherwise use what you share, even in violation of our Terms of Service, Community Guidelines and Safety Guidelines. We encourage you to exercise discretion and avoid sharing sensitive or confidential information in live communications.

We reserve the right to record or monitor video communications in limited circumstances, such as for compliance with legal obligations, responding to abuse reports, or in connection with official Platform events (e.g., sitewide broadcasts, community streams, or hosted sessions). When such recordings occur, we will take reasonable steps to notify users in advance, unless prohibited by law or necessary to protect the integrity of the platform.

If you believe content you have encountered on the platform violates any of these content guidelines, you are encouraged to report it through the appropriate in-app or site-based tools.

Our content

All other content on the Service — including our trademarks, logos, branding, text, graphics, and images provided by us — is owned by or licensed to Klatchmaker and its owner(s) and is protected by intellectual property laws. You may not copy, modify, distribute, download, or otherwise use any of this proprietary content without our explicit permission. You also cannot allow any third party to do so through your account or device, even unknowingly.

5. BILLING AND PAYMENT PROCESSING

We may offer paid subscription plans and one-time purchase options that grant access to certain features, services, and privileges. By purchasing a subscription or one-time purchase, you agree to the billing and payment terms outlined in this section and throughout these Terms.

Paid subscriptions are billed either on a monthly or annual basis, depending on the payment plan you select at the time of purchase or any subsequent updates made through your account settings.

All payments are processed through a secure, third-party payment service such as Stripe. By providing your payment information and completing a purchase, you authorize us (and our third-party payment processor) to charge your selected payment method in accordance with your chosen subscription plan and its billing cycle.

We do not store your complete payment details on our servers.

Auto-renewal and subscription management

All subscription plans are automatically renewed at the end of each billing cycle (monthly or annually), unless you cancel before the renewal date. You are responsible for managing your subscription through your profile settings.

Under paid monthly subscriptions, members are automatically charged monthly on their subscription date (or the last day of the month if shorter).

To avoid being charged for the next billing period, you must cancel your subscription before the current term expires. Cancellations take effect at the end of the current billing cycle. You will continue to have access to premium features until that term ends.

Replenishing features such as monthly match attempts or tokens, replenish on the first of the month.

Changes to subscription plans

You may cancel, upgrade or downgrade your subscription plan at any time via your profile. Changes associated with plan updates, including prices, will be reflected in the next billing cycle unless otherwise stated.

Refund policy

Subscriptions and on-time payments are final and generally nonrefundable. We do not offer refunds or credits for:

unused time remaining in a partially used subscription period;
failure to be matched in group;
failure to be matched in a group of your choice or liking;
dissatisfaction with your group or with group members;
dissatisfaction with in-person or online (virtual) meetings with group members;
disbanded, canceled, or inactive groups;
being removed from or voted out of a group, flagged, reported, blocked, muted, suspended, or banned.
having your account terminated after a billing cycle and/or payment (if an account is terminated, its associated subscriptions are automatically canceled and terminated as well);
closing your account after a billing cycle and/or payment.

Refund requests pertaining to other reasons not listed above are handled at our sole discretion. Charges made more than three (3) months prior to a refund request are generally ineligible for refunds.

We reserve the right to deny refund requests that fall outside this policy or that involve abuse of the system.

If you believe a billing error has occurred, please contact us within 30 days of the charge for investigation.

6. DISCLAIMER AND LIMITATION OF LIABILITY

Disclaimer on content

The information, features, and content provided through our platform are for general informational and social purposes only. We are not a medical provider, mental health professional, licensed therapist, or counselor, and the Service is not intended to provide medical, psychological, diagnostic, or therapeutic advice or treatment of any kind.

Nothing on the Website or in the Service should be interpreted as a substitute for professional medical or mental health advice, diagnosis, or treatment. If you are experiencing distress, a medical condition, or a mental health issue, you should seek help from a qualified healthcare provider or licensed professional.

By using the Service, you acknowledge and agree that:

No part of the platform constitutes or is intended to substitute for medical or psychological assessment;
We do not verify, screen, or evaluate users for mental health conditions, emotional stability, or suitability for relationships;
We are not liable for any decisions or outcomes based on your use of the Service or information provided on the Platform;
If you are in crisis or need immediate assistance, please contact emergency services or a licensed healthcare provider in your area.

Disclaimer of warranties

The Service is provided on an “as is” and “as available” basis without warranties or guarantees of any kind, express or implied. We do not guarantee the availability, accuracy, or reliability of the Service, or that it will meet your expectations or lead to successful interactions, matches, or relationships.

You acknowledge and agree that we are not responsible for:

the outcome, quality, or nature of any matches made through the Service;
any communications or interactions, whether online or in person, that occur between users;
the conduct, actions, or omissions of other users, third-party businesses, or advertisers — whether those interactions occur on the Platform or as a result of offline encounters, including offline encounters facilitated through the Platform.

To the fullest extent permitted by law, Klatchmaker and its affiliates, directors, employees, and service providers disclaim all liability for any damages or losses, including direct, indirect, incidental, consequential, or special damages, arising out of or in connection with:

your use of, or inability to use, the Service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses;
any interactions or meetings with other users;
content posted by you or others;
any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it;
errors, mistakes, or inaccuracies in the content provided;
personal injury or property damage resulting from your use of the Service or interactions with its users;
unauthorized access to our secure servers or personal information stored therein;
interruption or cessation of transmission to or from the Service;
bugs, viruses, trojan horses, or similar harmful elements transmitted through the Service;
errors or omissions in any content posted, transmitted, or made available through the Service;
defamatory, offensive, or illegal conduct of any user or third party on our Platform, or in connection with any interactions or meetings that result from use of the Platform.
any other matter relating to your use of the platform.

You use the Service at your own risk. You are solely responsible for taking appropriate precautions in any communications, interactions, or meetings (both virtual/digital and in-person) with individuals you connect with through the Platform.

While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law.

Indemnification

By using and accessing the Service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from:

your use of the Service, including any data or content you transmit or receive;
your violation of these terms, including any breach of representations and warranties;
your violation of third-party rights, such as privacy or intellectual property rights;
your violation of statutory laws, rules, or regulations;
any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information;
your intentional misconduct; or
any statutory claims or legal obligations asserted by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, or employees, to the extent permitted by law.

Disclaimer on access to external third-party resources

We do not endorse or guarantee any products or services advertised through our Service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility.

Through our website, you may access external resources provided by third parties, including advertisers. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability.

Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law.

7. COMMON PROVISIONS

No waiver

Our failure to assert any right or provision under these Terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term.

Service interruption

To maintain the best service level, we reserve the right to interrupt the Service for maintenance, updates, or other changes, at any time.

We may suspend or discontinue the Service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law.

The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts.

Service reselling

You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling program.

Privacy policy

For information on the use of personal data, you can refer to our website's Privacy Policy.

Changes to the terms

We reserve the right to modify these terms at any time.

Such changes will only affect the relationship with you from the date communicated onwards.

Your continued use of the Service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the Service and terminate the agreement.

Severability

Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect.

US users

Any invalid or unenforceable provision will be interpreted to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. This document constitutes the entire agreement between you and us and supersedes all other communications, including but not limited to prior agreements concerning such subject matter, to the fullest extent permitted by law.

8. GOVERNING LAW

These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of national law

However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail.

Venue of jurisdiction

The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document.

We both agree to waive any right to trial by jury in any court in connection with any action or litigation.

Any claims under these terms shall proceed individually and we both agree not to join in a class action or other proceeding with or on behalf of others.

Surviving provisions

Our agreement will continue in effect until it is terminated by either our website or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following:

your grant of licenses under this document will survive indefinitely;
your indemnification obligations will survive for a period of five years from the date of termination;
the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely.

INFORMATION ABOUT THIS DOCUMENT

This document was prepared, in part, with the help of the Terms of Service generator.